Who we are
Shezan Oxford, 1st Floor, 135 High Street, Oxford OX1 4DN. We are the data controller for the personal information described here. You can contact us about this policy by telephone on 01865 251600 or in person at the restaurant.
What we collect
- Booking details — your name, telephone number, email address, party size, date and time, and any notes you give us (for example an occasion, seating preference or dietary requirement).
- Enquiries — what you tell us when you call, message us on WhatsApp or social media, or ask about private dining and events.
- Allergy and dietary information — when you tell us about an allergy or intolerance so that we can prepare your food safely. This can be health information, so we only use it for that purpose.
- Payments — card payments are processed by our payment provider. We do not store full card numbers.
- Website data — standard technical information sent by your browser (such as IP address and browser type) to the services that deliver this website. See our Cookie Policy.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Taking and managing your booking, and contacting you about it | Contract |
| Answering your enquiries | Legitimate interests |
| Preparing food safely around allergies and intolerances | Explicit consent, and our legal obligations on food safety |
| Keeping accounts and meeting tax and legal requirements | Legal obligation |
| Keeping the website secure and working | Legitimate interests |
We do not sell your personal information, and we only send you marketing if you have asked us to.
Who we share it with
We share information only with the service providers who help us run the restaurant and website — our booking system, payment provider, website host and the providers of maps and web fonts — and only as far as they need it. We may also disclose information where the law requires it.
How long we keep it
Booking details are kept for up to 24 months so we can recognise returning guests and deal with any queries. Financial records are kept for six years, as required by law. Allergy notes are kept only for your visit unless you ask us to remember them.
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, restrict or object to how we use it, or to transfer it. Where we rely on your consent you can withdraw it at any time. To make a request, contact us using the details above; we will reply within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Any questions?
Call us on 01865 251600, or ask any member of our team when you visit — 1st Floor, 135 High Street, Oxford OX1 4DN.